Help & FAQ

Most digital keys arrive in your inbox within seconds of payment confirmation. A handful of titles can take a few minutes during peak load — we email you the moment it's ready.

Catalog prices are live. When you start checkout we re-fetch the current cheapest offer to make sure your order goes through. If the offer moved up by a few cents you'll see the new price before paying — never any silent change.

Major credit and debit cards (Visa, Mastercard, Maestro) and e-wallets (PayPal, Skrill, Apple Pay). All payments are processed by PCI-DSS-compliant providers — we never see or store your card details.

Below €5 the payment-processor fees outweigh the order value. The threshold lets us keep prices low on everything else. Items under €5 can still be added to a cart with other titles to reach the minimum.

It mirrors our supplier's per-order limit. If you want more, place multiple orders — there's no daily cap on accounts in good standing.

Anti-bulk policy. Reseller activity skews stock and pushes prices up for regular buyers. If you legitimately need more (e.g. a corporate gift), email support and we'll arrange it.

Every product page shows the activation region in the buy panel. 'REGION FREE' / 'WW' works anywhere. 'EU', 'NA', 'RU/CIS' etc. are locked — your store account region (set when you registered) must match. Always check the badge before paying — successfully-activated wrong-region keys aren't refundable.

Three checks before anything else: (1) the key matches the launcher shown on the product page (Steam / Epic / GOG / etc.), (2) your account region matches the activation region badge, (3) you haven't fat-fingered the typing — common ones are I-vs-1 and O-vs-0. Don't brute-force; after 3 failed attempts most launchers temporarily lock activation. If all three checks pass and it still fails, email [email protected] within 7 days and we'll replace the key.

Two places: the email we sent immediately after payment, and your account library. Keys stay in your library indefinitely — no expiry, even if you don't redeem right away.

Keys that fail to activate are refundable or replaceable within 7 days of purchase — contact support with the failure message. Keys that activated successfully are final-sale; that's the EU consumer-rights norm for digital goods that have been consumed.

Up to 30 business days, depending on your card issuer. Most go through in 5-10. Refunds always go back to the original payment method.

Rare but possible — usually because a supplier oversold a tight-stock title. We'll either offer an equal-value substitute (with your approval) or refund the order in full. Either way you'll hear from us within 24 hours.

Once a key has been issued to you, it's effectively activated from a stock-management perspective — we can't return it to the catalog. Cancellations only work BEFORE the key is issued (i.e. before payment confirmation). Contact support immediately if you placed an order in error.

No. Per our terms, one account per person. Multiple accounts trigger automated review and may be blocked. If you legitimately need a separate account for a household member, contact support and we'll set it up properly.

Region-locked product pricing depends on accurate location detection. VPN connections trigger fraud protection and may cause orders to fail or accounts to be flagged. Use your real connection when ordering.

Email [email protected] from the address registered to your account. We delete the profile within 30 days; some records (orders, refunds) are retained for the statutory period required by Estonian tax law.

We never see or store your card details. Payment processing happens on our PCI-DSS-compliant payment provider's hosted pages — they're the only party that touches the card data. Our connection is 256-bit SSL end-to-end.